Payment Methods Accepted

eBay and Web Site Pricing

All prices are subject to change without notice. We reserve the right to change pricing due to manufacturer cost increases, software or typographical errors. You will be notified via phone or email of any price changes before processing your order.

Shipping Charge

Shipping charge is calculated based on weight of item and zip code. We do not ship outside the continental U. S.

Delivery

Items in stock will be processed and shipped via USPS within two (2) business days of the time we receive your order.

If an item is backordered we will immediately notify you by email, phone or mail.

eBay Orders

You will receive an order confirmation and payment receipt for all on-line orders.

Mail Orders

Please print Gardner Audiology Order form for Mail Orders.
If needed, please print additional order forms.

Go to the Home page of Gardner Audiology to print the order form.

Please Remember
      1. Include full payment, including shipping charges.

      2. Your order will be shipped when payment is received.

Credit Card Order:
Include your credit card number, expiration date, security code,
your daytime phone number and signature on the order form.

Check or Money Order:
Please make your check or money order payable to
Gardner Audiology (U.S. funds only).

Mail Your Order To:
      Gardner Audiology
      Attn: Gardner Support Dept
      700 SE 5th Terrace, Suite 12
      Crystal River, FL 34429

Phone/Fax Orders

Please print Gardner Audiology Order form for Phone/Fax Orders.
If needed, please print additional order forms.

Go to the Home page of Gardner Audiology to print the order form.

Phone orders may be placed:
      Monday through Friday
      8:30 a.m. to 4:30 p.m. Eastern Time Zone

Fax orders may be placed at anytime.

Please Remember:

      1. Include full payment, including shipping charges, credit card
          number, expiration date, security code, and daytime phone
          number on the order form.

      2. Fax orders, please include your signature on the order form.

Return Information

Return Policy

Please examine all items upon receipt. If for any reason you are not 100% satisfied, call Gardner Support Department within 7 business days of shipment for exchange, full merchandise refund or credit:
1-800-277-1182 Monday - Friday
8:30 a.m. - 4:30 p.m. Eastern Time Zone

Gardner Support Department will assign to your order a Return Authorization Number (R.A.N.) to facilitate the return of the item.

Gardner Audiology will not consider any claim for damaged, defective or missing items more than 7 business days from the original date of shipment.

Gardner Audiology reserves the right to refuse a return if the item is determined to have been damaged or abused, or to charge a minimum of 15% restocking fee if item is returned without the original packing materials, instruction manual and warranty card.

In order to receive a refund, the item must be in the original carton and in "like new" condition, with all parts, and the instruction manual. If this criteria is not met, Gardner Audiology reserves the right to refuse the return or to issue an in-store credit instead of a refund.

The Return Authorization Number must be clearly written on the outside of the package or on the shipping label.

You are responsible for the cost of shipping the returned item. The shipping charge is not refundable and a C.O.D. return will not be accepted.

Return Items

      1. Complete the Return Form enclosed with your shipment.

      2. Carefully repack the item using its original packing materials and carton.

      3. Enclose any manual, warranty card and the Return form.

      4. Place the packed item in a shipping box for protection.

      5. Write the Return Authorization Number on the outside of the package or on
          the shipping label.

Gardner Audiology should receive the item no later than seven (7) business days from issuing the R.A.N.

We advise that you request delivery confirmation for your protection.

Send return item, prepaid and insured to:
          Gardner Audiology
          Attn: Return Dept.
          700 SE 5th Terrace, Suite 12
          Crystal River, FL 34429

Damaged / Defective Item

If you receive an item that has been damaged in shipping or defective, please keep all packaging materials. Call Gardner Audiology to:

      1. Report that you have received a damaged or defective item.

      2. Request a replacement item.

DO NOT ship the package back to Gardner Audiology until you receive the replacement item and a pre-paid return shipping label.

Cancellations

If an order must be cancelled, please call us toll free at 1-800-277-1182
Monday - Friday 8:30 a.m. to 4:30 p.m. Eastern Time Zone or email us
at Gardner Audiology

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